Return Policy

LCKD IN Return & Exchange Policy

We want you to feel good about your LCKD IN purchase! If something isn’t the right fit, we’re here to help.

Returns

Please request a return within 30 days of delivery for online orders or 30 days of purchase for in-person purchases.

To qualify for a return, items must be:

Unworn and unwashed, with original tags attached. Trying on for fit is welcome.
Free of stains, odors, pet hair, alterations, and customer-caused damage.
Accompanied by an order number, receipt, or other proof of purchase.

How to Start a Return

Email lckdin808@gmail.com with your order number or proof of purchase and the items you would like to return.

Once your return is approved, we’ll provide return instructions and the return address. Please mail your return within 7 days of approval, using a tracked shipping service, and keep your tracking receipt.

Please contact us before mailing any items.

Return Shipping

Customers are responsible for purchasing return shipping for sizing issues or change-of-mind returns.

Original shipping charges are nonrefundable, except when we sent an incorrect item, an item arrived damaged or defective, or a refund is otherwise required by law.

If your order qualified for free shipping, we will not deduct the original shipping cost from your merchandise refund.

Size Exchanges

Need a different size? Contact us within the 30-day return window. Exchanges are subject to availability, and returned items must meet the conditions above.

Customers pay to ship the original item back. LCKD IN will cover one standard shipment of the replacement size per order within the United States.

If the requested size is unavailable, we will refund the eligible returned item.

Damaged, Defective, or Incorrect Items

If your item arrives damaged or defective, or you receive the wrong item, please email lckdin808@gmail.com as soon as possible with your order number and photos of the issue.

We will arrange a replacement or refund and provide a prepaid return label if the item needs to be returned. If you choose a refund, we will also refund the original shipping charge attributable to the affected item.

These issues are handled separately from ordinary returns, including for items marked final sale. Nothing in this policy limits your rights under applicable law.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome. Approved refunds will be issued to the original payment method for the amount paid for the returned merchandise, including applicable tax.

For credit card purchases, we will initiate the refund within 5 banking business days after accepting the returned items. Your financial institution may take additional time to post the credit.

We do not charge restocking fees.

Final Sale Items

Items clearly marked Final Sale before purchase are not eligible for change-of-mind returns or size exchanges. This does not affect remedies for defective, damaged, or incorrect items, or rights provided by law.

In-Person & Craft-Fair Purchases

The same 30-day return conditions apply to in-person purchases. Please email us first to arrange a return or exchange. A future event drop-off may be arranged by mutual agreement.